Privacy Policy
Effective: 10/7/26
At Caron Communications, trust is the foundation of everything we do, and that includes how we handle your information. This policy explains, in plain language, what personal information we collect through www.caroncommunications.com, how we use it, who we share it with, and the choices and rights you have.
The short version: we collect what you choose to send us and some basic technical data about site visits. We use it to respond to you, serve our clients and run our website. We do not sell your personal information.
Who We Are
Caron Communications, LLC ("Caron Communications," "we," "us" or "our") is a media and public relations firm located at 29 Oakdale Street, Wethersfield, CT 06109. We are the controller responsible for the personal information described in this policy. Questions about privacy can go to Matt Caron, President & CEO, at matt@caroncommunications.com or 860.800.2023.
This policy covers our website and the ways we communicate with prospective clients and visitors, such as email and phone. Client engagement agreements may include additional confidentiality terms. If they differ from this policy, the agreement controls for that client's work.
Information We Collect
Information you give us
When you fill out our Contact & Consultation form , we collect:
First and last name
Email address
Phone number
A description of what you need help with
Your preferred consultation date and time
Any files you choose to upload
We also collect whatever you share with us when you email, call or message us, and the information clients provide while we work together (for example, project details, media contacts or materials for a campaign). If you sign up to receive email updates from us, we collect the name and email address you provide. If we process a payment online, such as an invoice payment, a third-party payment processor handles your card information. Caron Communications does not store full card numbers.
Please be thoughtful about sensitive information. Please don't include sensitive details in the form or uploads unless they're needed for your request. Examples include health information, Social Security or other ID numbers, financial account numbers, or information about being the victim of a crime. If you choose to share sensitive information, we use it only to respond to and help with your request. You can ask us to delete it at any time.
Information collected automatically
Like most websites, ours automatically collects some technical information when you visit, including:
IP address and approximate location (city/region level) derived from it
Browser type, device type and operating system
Pages you view, links you click, and the date, time and length of your visit
The website or search that referred you to us
Cookies
Cookies are small files stored in your browser. Our site uses essential cookies that make it work and keep it secure, plus analytics cookies that help us understand how visitors use it. You can learn more in the Cookies & Analytics section below.
How We Use Your Information
We use personal information to:
Respond to your questions and schedule and hold consultations
Provide, manage and bill for our services
Send you information you've asked for, and service-related messages
Send email updates if you've signed up for them. You can unsubscribe at any time using the link in any email or by contacting us
Operate, maintain, secure and improve our website, including understanding which pages are useful
Protect against fraud, spam and misuse
Comply with the law and protect our rights
What we don't do:
We do not sell your personal information.
We do not use your personal information for targeted advertising.
We do not use your personal information for profiling that produces legal or similarly significant decisions about you.
We do not use your personal information to train large language models or other AI models.
We collect only what is reasonably necessary for these purposes. If we want to use your information for a materially different purpose, we will ask you first.
How We Share Information
We do not sell personal information, and we do not share it for targeted advertising. Our client services are delivered 100% in-house by our own team. We do not pass your inquiry to outside contractors.
We share personal information only in these limited situations:
Service providers that help us run our business and website and may use the information only on our behalf. These include Wix.com (website hosting, forms and analytics), our email and productivity providers, and, if you pay online, a third-party payment processor.
At your direction. For example, when you're a client and ask us to share materials with journalists or partners as part of your campaign.
Legal reasons. When required by law, subpoena or court order, or when needed to protect the rights, property or safety of our clients, our firm or others.
Business transfers. If our business is ever sold or merged, personal information may transfer to the new owner, who must honor this policy.
Cookies & Analytics
Our website runs on Wix, which uses cookies and similar technologies to keep the site working, secure and fast, and to give us visitor statistics through Wix's built-in analytics. We don't use any other analytics service.
Essential cookies are needed for the site to function and can't be turned off.
Analytics cookies show us things like how many people visit and which pages they read. We use this information in aggregate to improve the site.
Advertising cookies: we do not use them. Our site has no advertising or remarketing tags, such as the Meta (Facebook) Pixel or Google Ads tags.
Your choices: you can block or delete cookies, including analytics cookies, in your browser settings. Some site features may not work properly if you block essential cookies.
Browser privacy signals: some browsers and extensions can send opt-out signals, such as Global Privacy Control or "Do Not Track." Because we don't sell personal information or use it for targeted advertising, there is nothing for these signals to opt you out of on our site. You can still send us an opt-out or other privacy request at any time, as described below.
How Long We Keep Information
We keep personal information only as long as we need it for the purposes in this policy:
Inquiries and consultation requests that don't become client work: up to 24 months after our last contact, then deleted.
Client records: for as long as needed for the engagement and to meet our legal, tax and accounting obligations.
Uploaded files: deleted with the related inquiry or client record, or sooner on request.
Analytics data: kept according to Wix's analytics retention settings.
How We Protect Information
We use reasonable administrative, technical and physical safeguards to protect personal information. These include encrypted (HTTPS) connections on our website, access limited to our team members who need it, and account security measures with our service providers. No website or system is completely secure, so we can't guarantee absolute security. If we ever learn of a breach affecting your information, we will notify you as required by law.
Your Privacy Rights
Connecticut residents
If you live in Connecticut, the Connecticut Data Privacy Act gives you the right to:
Know and access: confirm whether we process your personal data and get a copy of it, including any inferences drawn about you.
Correct: fix inaccurate personal data.
Delete: have us delete personal data you provided or that we obtained about you.
Portability: get your data in a portable, readily usable format.
Opt out: of the sale of your personal data, of targeted advertising, and of profiling used to make decisions that produce legal or similarly significant effects. (We don't do any of these, but the right is yours.)
Know third parties: get a list of any third parties to whom we have sold your personal data. (We have not sold personal data, so this list is empty.)
Withdraw consent: where you gave us consent, including to process sensitive data.
Appeal: if we decline your request, ask us to reconsider (see below).
Residents of other U.S. states
Many other states, including California, Colorado, Virginia, Texas, Oregon and others, give residents similar rights to access, correct, delete and port their data and to opt out of sales and targeted advertising. Whether a specific law applies depends on where you live and on the size and activities of the business. As a goodwill practice, we extend the rights described above to all U.S. residents, whether or not a law in your state requires it.
We will never discriminate against you for exercising your privacy rights. You won't receive different service quality or prices for doing so.
How to Exercise Your Rights and Appeal
To make a request, use any of these options:
Email: matt@caroncommunications.com, with the subject line "Privacy Request"
Contact form: use our Contact & Consultation form and choose or write "Privacy Request" in the description
Phone: 860.800.2023
Mail: Caron Communications, LLC, Attn: Privacy, 29 Oakdale Street, Wethersfield, CT 06109
Tell us which right you want to use and how we can reach you. For more about opting out of sales or targeted advertising, see our Do Not Sell or Share My Personal Information page.
Verification. To protect your information, we will confirm your identity before acting on access, correction, deletion or portability requests. Usually we do this by matching information you've already given us, such as your email address and phone number. We will only ask for what we need, and we use it only to verify the request. Opt-out requests don't require identity verification.
Authorized agents. You can have someone else make a request for you. We may ask for proof that they're authorized (such as signed permission) and may ask you to confirm your identity directly.
Timing and cost. We will respond within 45 days. If we need more time, we may extend that once by up to 45 more days and will tell you why. Requests are free up to once every 12 months. We may charge a reasonable fee or decline a request that is clearly unfounded, excessive or repetitive, and we will explain why.
Appeals. If we decline your request, you can appeal. Email matt@caroncommunications.com with the subject line "Privacy Appeal" and explain why you disagree. We will respond in writing within 60 days with our decision and the reasons for it. If we deny your appeal and you live in Connecticut, you can contact the Connecticut Attorney General to submit a complaint.
Children's Privacy
Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. We do not sell, or use for targeted advertising, personal information of anyone we know to be under 18. If you believe a child has sent us personal information, contact us and we will delete it.
Links to Other Websites
Our site may link to other websites and platforms, such as our social media profiles or news outlets featured in our Insights. Those services have their own privacy practices. We aren't responsible for their practices, so please review their privacy policies.
Changes to This Policy
We may update this policy as our practices or the law change. When we do, we'll post the new version here and update the effective date at the top of this page. If we make a material change to how we use personal information we've already collected, we will notify you and, where required, ask for your consent first.
Contact Us
Questions about this policy or your privacy? We're glad to help. Caron Communications, LLC
Attn: Privacy
29 Oakdale Street, Wethersfield, CT 06109
Email: matt@caroncommunications.com
Phone: 860.800.2023
Related pages: Do Not Sell or Share My Personal Information · FAQs · Our Story